Privacy Policy

1. Introduction
   This Privacy Policy explains how Sailia collects, uses, processes, and protects your personal information when you visit our website or use our services. Sailia is committed to safeguarding your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Personal Information We Collect
   We collect the following types of personal information from you:

   • Contact information: Your name, email address, and phone number.

   • Demographic information: Your age and location.

   • Usage information: Information about how you interact with our website and services.

   • Technical information: Information about your device, browser, IP address, and cookies.

3. How We Use Your Personal Information
   We use your personal information for the following purposes:

   • To provide and manage services: To fulfil requests, process bookings, provide management tools, and deliver customer support.

   • To improve our services: To analyse usage patterns and enhance website functionality.

   • To send communications: With your consent, we may send marketing messages, updates, and newsletters.

   • To comply with legal obligations: To meet requirements under applicable laws and regulations.

4. Data Storage and Transfers
   Your personal information is stored securely on Amazon Web Services (AWS) servers located in the eu-west-2 (London). We ensure compliance with UK GDPR requirements and implement robust encryption and security measures.
   If we transfer personal data outside the UK or EEA, we use approved mechanisms, such as Standard Contractual Clauses, to safeguard your data.

5. Sharing Your Personal Information
   We may share your personal information with trusted third parties, including:

   • Service providers: Providers of hosting, analytics, email delivery, generative AI and payment processing.

   • Business partners: Partners offering services complementary to our own, with your consent.

   • Legal authorities: If required by law or necessary to enforce legal claims.

6. Cookies and Tracking Technologies
   We use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. For more details, refer to our Cookie Policy.

7. Your Rights
   Under the UK GDPR, you have the following rights:

   • Access: Obtain a copy of your personal information.

   • Rectification: Correct inaccurate or incomplete information.

   • Erasure: Request deletion of personal data under certain conditions ("right to be forgotten").

   • Restriction: Limit the processing of your data.

   • Data portability: Receive your data in a machine-readable format.

   • Objection: Object to processing, including for direct marketing purposes.

   • Withdraw consent: Revoke previously given consent at any time.

8. You can exercise these rights by contacting us at george@sailia.co.uk.

9. Data Retention
   We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once no longer needed, your data will be securely deleted or anonymised.

10. How to Contact Us
    For questions, concerns, or to exercise your rights, contact:
    Sailia
    Hunters Moon, Howards Crescent, Bexhill-on-Sea, TN39 4QH
    Email: info@sailia.co.uk
    If you are not satisfied with our response, you can lodge a complaint with the UK Information Commissioner's Office (ICO).

11. Changes to this Privacy Policy
    This policy may be updated periodically. The latest version will always be available on our website. Material changes will be communicated prominently.